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on Dec.26/2019 I ordered an apple I pad 10.2 or 128 gb order confirmation number B937670**** I thought I was getting the latest upgrade but found out it was old stock called 27 of dec. was told call back monday ,called Monday spoke with order desk to cancel order they said the dept of resolution would call back no call Tues Wed, closed thurs then spoke with Tasha from customer service ,after waiting half an hour and still not getting through Jan 5 to jan.

9/2020 no reply the pkg arrived Jan 15/2020 19 days after I cancelled no return address label I then took it to puralator who said they should have included a return label included with order, and said I had to apply on line after I travelled to windsor from belle river 60 kilometers we applied on line for a return label with the correct information on it. After all that you charged me to send it back , truth in advertising not once on the shopping channel do they tell you that the customer has to pay shipping back for an item they never told the truth about. Can you tell me that order could not be cancelled approx 19 days before delivery for shame , it need not have dragged on so long

very poor communication internally it cost me with gas and my time $30.00 to send it back , very poor business practice.

A transaction that that needed to be avoided to save time and money for me and the shopping channel. You can bet you will never see my name on any transaction , with the shopping channel.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $35.

Preferred solution: Let the company propose a solution.

The Shopping Channel Pros: New products.

The Shopping Channel Cons: Very difficult to resolve any issue, Poor customer service, Product was not as advertised.

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I am having a similar problem, bought an ipad, tech live support can't register my ipad, no existing #, ipad, is a big problem

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